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Autism Accessibility Travel Platform Case Study

Autism Accessibility Travel Platform Case Study

Case Study

DreamzTech developed an innovative autism accessibility travel platform for a leading organization in the inclusive travel space. The platform enables families and individuals with autism to create personalized digital passports containing their specific needs and support requirements, then securely share these passports with certified travel providers including hotels, airlines, and tourism destinations to ensure accommodating travel experiences.

  • Industry: Travel & Accessibility Technology
  • Solution: Autism Passport Sharing Platform
  • Delivery: End to End Product Development
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Autism Accessibility Travel Platform Case Study
Autism Accessibility Travel Platform Case Study
Autism Accessibility Travel Platform Case Study
Autism Accessibility Travel Platform Case Study
Autism Accessibility Travel Platform Case Study
Trusted By Startups, SMBs to Fortune 500 Brands
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Quick Answers

  • What we built: An autism accessibility travel platform featuring digital passport creation for individuals with autism, secure passport sharing with travel providers, provider certification directory, family account management, PWA mobile experience, and flexible billing models including pay-per-use and subscription plans for travel industry partners.
  • Who it is for: Families and caregivers of individuals with autism seeking accessible travel experiences, certified travel providers including hotels, airlines, and tourism destinations, and travel industry partners looking to improve accessibility services and connect with the autism community through certified accommodation practices.
  • Key outcomes: Streamlined communication of accessibility needs between travelers and providers, enhanced travel experiences through personalized support information, increased provider accessibility certification adoption, secure controlled passport sharing with granular access permissions, and mobile-first experience enabling on-the-go passport management.

Overview

DreamzTech designed and developed an innovative autism accessibility travel platform for an organization dedicated to making travel more inclusive for individuals with autism and their families. The platform serves as a bridge between travelers with specific accessibility needs and certified travel providers equipped to accommodate them. This case study is NDA compliant and does not disclose any client identity or proprietary business information. The platform enables individuals with autism or their caregivers to create detailed digital passports containing sensory sensitivities, communication preferences, support requirements, and accommodation needs. These passports can be securely shared with selected travel providers before or during travel, ensuring staff are prepared to provide appropriate support. Travel providers access a dedicated portal to receive shared passports, review traveler needs, and demonstrate their commitment to accessibility through certification programs.

Challenges

  • Travelers with autism faced difficulty communicating their specific needs and sensitivities to travel providers, leading to stressful experiences and inadequate accommodations during trips.
  • Travel industry providers lacked standardized methods to receive and understand autism-specific accommodation requirements, resulting in inconsistent service quality and missed support opportunities.
  • Families were reluctant to share sensitive information about their loved ones without control over who accesses the data and how it would be used or stored.
  • Finding certified autism-friendly travel providers was difficult without a centralized directory, forcing families to rely on word-of-mouth recommendations and extensive research.
  • Existing solutions required desktop access, making it impractical for families to share or update passport information while traveling or at provider locations.

How the platform works

  • Create Passport Families register and create detailed autism passports with sensory needs, communication preferences, and support requirements for each traveler.
  • Discover Providers Travelers search the certified provider directory to find autism-friendly hotels, airlines, and destinations verified for accessibility practices.
  • Share Securely Passport holders select specific providers and securely share their passport information with controlled access permissions and sharing notifications.
  • Provider Access Travel providers receive shared passports through their portal, review traveler needs, and prepare appropriate accommodations before arrival.
  • Travel Supported Staff at certified providers use passport information to deliver personalized support, creating positive travel experiences for individuals with autism.

Solutions delivered

DreamzTech designed and implemented a comprehensive autism accessibility travel platform with multi-portal architecture and secure sharing capabilities:

  • Comprehensive passport builder for recording sensory sensitivities, communication styles, triggers, and support strategies.
  • Support for multiple passports per family account enabling management of several travelers from single login.
  • Edit and update capabilities allowing real-time passport modifications as needs evolve.
  • Granular sharing controls allowing passport holders to select exactly which providers can access their information.
  • Sharing confirmation notifications keeping families informed when providers acknowledge receipt.
  • Access revocation capabilities ensuring passport holders maintain control over their data at all times.
  • Dedicated provider dashboard for receiving and reviewing shared passport submissions.
  • Certification program management with verified provider badges and accessibility credentials.
  • Role-based access controls for managing internal team permissions and data access.
  • Pay-per-use model for non-certified providers accessing individual passport submissions.
  • Free unlimited access for certified providers demonstrating commitment to accessibility.
  • Subscription and invoice billing options for high-volume providers and enterprise accounts.
  • Searchable directory of certified autism-friendly travel providers across multiple categories.
  • Provider profiles displaying capabilities, certification levels, and accommodation offerings.
  • Visitor guides for certified destinations helping families plan accessible trips.
  • Mobile-optimized PWA design enabling passport access and sharing from any device.
  • Offline capability for accessing passport information in areas with limited connectivity.
  • Responsive interface adapting seamlessly across smartphones, tablets, and desktop browsers.

Success Metrics

Digital Passport Adoption

Streamlined passport creation process enabling families to document comprehensive accessibility needs efficiently and update information as requirements change.

Secure Information Sharing

Controlled sharing system giving families confidence to share sensitive information with travel providers while maintaining full access control.

Provider Certification Growth

Certification program encouraging travel industry adoption of autism-friendly practices with verified provider recognition in public directory.

Mobile Accessibility

PWA design enabling on-the-go passport management and sharing, essential for families during travel when quick provider communication is needed.

Provider Discovery

Centralized directory reducing research burden for families seeking certified autism-friendly hotels, airlines, and destinations.

Flexible Provider Access

Multiple billing models accommodating providers of all sizes, from individual pay-per-use to enterprise subscription plans.

Conclusion

DreamzTech delivered a comprehensive autism accessibility travel platform that bridges the communication gap between travelers with autism and the travel industry. The solution provides digital passport creation, secure sharing infrastructure, provider certification programs, flexible billing options, and mobile-first design. The platform enables families to document and share accessibility needs effectively while providing travel providers with actionable information to deliver supportive experiences. This write-up is NDA compliant and intentionally anonymized.
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