Intelligent CMMS Platform for Facility Management Case Study

Intelligent CMMS Platform for Facility Management Case Study

Case Study

DreamzTech developed Arrow CMMS (Arrow Cyclops), an intelligent Computerized Maintenance Management System that streamlines facilities management, asset tracking with QR codes, warranty management, preventive maintenance scheduling, work order management, and mobile field operations.

  • Industry Facility Management & Asset Management
  • Solution CMMS Platform with Mobile PWA
  • Delivery End to End Product Development
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Intelligent CMMS Platform for Facility Management Case Study
Intelligent CMMS Platform for Facility Management Case Study
Intelligent CMMS Platform for Facility Management Case Study
Intelligent CMMS Platform for Facility Management Case Study
Intelligent CMMS Platform for Facility Management Case Study
Trusted By Startups, SMBs to Fortune 500 Brands

Quick Answers

Overview

DreamzTech designed and developed a comprehensive home inspection management platform for a property inspection business serving residential and commercial markets. The platform enables customers to schedule inspections online, supports inspector-wise scheduling with real-time availability, provides a mobile app for on-site data capture, generates professional customizable reports, and integrates payment processing with invoicing. The system includes separate portals for administrators, customers, and real estate agents, creating a unified ecosystem for inspection operations. This case study is NDA compliant and does not disclose any client identity.

Challenges

How the platform works

Solutions delivered

DreamzTech designed and implemented a comprehensive inspection management platform with multi-portal architecture, mobile capabilities, and integrated business operations:

  • Admin dashboard with complete business management including scheduling, contacts, and reporting.
  • Customer portal for viewing inspections, accessing reports, and making payments.
  • Agent portal for managing assigned properties and tracking inspection status.
  • Role-based access and permissions for secure multi-user operations.
  • Multiple service types including Single Family, Townhouse, Multi-Family, Sewer, Radon, and Kitchen inspections.
  • Property age-based fee calculation with variable and fixed pricing options.
  • Service area pricing with location-based charges and distance calculations.
  • Service duration and language settings for diverse customer needs.
  • Customizable introduction and cover letters with company branding.
  • Configurable report questions and sections organized by inspection area.
  • Item categories with pre-built comment libraries for efficient reporting.
  • Professional closing statements and attachment management.
  • iOS mobile app for on-site inspections with intuitive interface.
  • Photo capture and annotation for documenting property conditions.
  • Checklist completion with observations and defect marking.
  • Offline capability with automatic sync when connection restored.
  • Visual calendar with inspector availability and time-off management.
  • Automated slot management preventing double-bookings.
  • ISN (Inspection Support Network) integration for external bookings.
  • Email and SMS notifications for schedule confirmations and reminders.
  • Invoice generation per inspection with itemized services.
  • Online payment processing with credit and debit card support.
  • Employee commission calculation based on completed services.
  • Payroll management with date range selection and payment tracking.

Success Metrics

Streamlined Scheduling

Eliminated double-bookings with automated availability management and real-time calendar validation.

Professional Reports

Consistent branded reports with customizable templates, sections, and automated formatting.

Mobile Efficiency

On-site data capture via mobile app reduced post-inspection paperwork and turnaround time.

Faster Payments

Integrated invoicing with online payment collection streamlined revenue and reduced follow-ups.

Multi-User Support

Scalable platform for inspection firms with multiple inspectors, agencies, and customer accounts.

Third-Party Integration

ISN sync for automated appointment management and external booking system connectivity.

Conclusion

DreamzTech delivered a comprehensive home inspection management platform that combines multi-portal web architecture with a mobile inspection app. The solution provides professional report generation, automated scheduling, integrated payments, and third-party integration capabilities. The platform enables inspection companies to streamline operations while delivering consistent, professional service to customers and real estate agents. This write-up is NDA compliant and intentionally anonymized.

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    Frequently Asked Questions (FAQ)

    Home inspection management software is a digital platform that helps property inspectors manage scheduling, conduct on-site inspections with mobile tools, generate professional reports, and handle invoicing and payments. It centralizes operations for inspection businesses serving residential and commercial markets.

    Automated scheduling validates inspector availability in real-time, prevents double-bookings, and assigns jobs based on service type, location, and inspector skills. The system sends confirmations and reminders to all parties automatically.

    Essential features include online scheduling, mobile inspection apps, customizable report templates, photo documentation, contact management for customers and agents, payment processing, and calendar management. Integration with third-party systems like ISN adds additional value.

    Mobile apps allow inspectors to capture photos, record observations, and complete checklists on-site. This eliminates manual note transcription, reduces errors, and speeds up report delivery to customers and agents.

    ISN (Inspection Support Network) is a popular scheduling platform used by real estate agents. Integration allows automatic syncing of appointments between systems, reducing manual data entry and ensuring bookings flow seamlessly.

    Customizable templates ensure consistent branding, reduce report creation time, and allow inspectors to tailor sections, questions, and comments to specific inspection types. This improves professionalism and client satisfaction.

    Yes. Modern inspection platforms support multiple service types including residential, commercial, radon testing, sewer scopes, and specialty inspections. Each service can have unique pricing, duration, and report templates.

    Integrated payments allow customers to pay online via credit or debit card at booking or after inspection. The system generates invoices automatically and tracks payment status, reducing manual follow-ups and improving cash flow.