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Neurodiverse Student Support Management Platform Case Study

Neurodiverse Student Support Management Platform Case Study

Case Study

DreamzTech developed Beacon Pathway, a comprehensive web-based platform that streamlines session scheduling, timesheet management, invoicing, and communication workflows for neurodiverse student support services, connecting educational administrators, support workers, and students through a unified digital ecosystem.

  • Industry Education & Special Needs Support
  • Solution Student Support Management Platform
  • Delivery End to End Product Development
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Neurodiverse Student Support Management Platform Case Study
Neurodiverse Student Support Management Platform Case Study
Neurodiverse Student Support Management Platform Case Study
Neurodiverse Student Support Management Platform Case Study
Neurodiverse Student Support Management Platform Case Study
Trusted By Startups, SMBs to Fortune 500 Brands
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Quick Answers

  • What we built: A comprehensive role-based platform with tailored dashboards for administrators, support workers, and students, featuring session scheduling, timesheet management, automated invoice generation, and customizable email template management.
  • Who it is for: Educational support service providers, neurodiverse student support organizations, and institutions managing support workers for students with autism spectrum disorder, ADHD, dyslexia, and other neurodevelopmental conditions.
  • Key outcomes: Reduced administrative overhead through automation, streamlined approval workflows for timesheets and invoices, improved visibility into operations, and faster payment processing for support workers through standardized processes.

Overview

DreamzTech designed and developed Beacon Pathway, a comprehensive web-based software platform that streamlines the management and coordination of support services for neurodiverse students. The platform connects educational administrators, support workers, and students through a unified digital ecosystem that simplifies session scheduling, timesheet management, invoicing, and communication workflows. The solution addresses the unique challenges faced by educational institutions and support service providers in delivering personalized assistance to students with diverse learning needs, including those with autism spectrum disorder, ADHD, dyslexia, and other neurodevelopmental conditions. This case study is NDA compliant and does not disclose any client identity.

Challenges

  • Manual coordination of support worker assignments created scheduling conflicts and inefficient resource allocation.
  • Paper-based timesheet systems led to delays in approvals and payments, frustrating support workers.
  • Lack of centralized session tracking made it difficult to monitor student progress and service delivery.
  • Invoice generation required extensive manual data entry and reconciliation across multiple systems.
  • Communication gaps between administrators, support workers, and students caused coordination issues.

How the platform works

  • Administrator creates session Admin creates support sessions with flexible scheduling options, support type, location, mode, and break duration configuration.
  • Support worker receives assignment Worker views assignments, manages sessions, documents notes, and submits timesheets with pre-filled session data.
  • Student reviews and approves Students access their portal to view session history, review timesheets, and provide approval or rejection with feedback.
  • Administrator processes approval Admins review submitted timesheets, complete approval workflow, and generate invoices from approved records.
  • Invoice delivery and payment System generates invoices automatically, tracks status, and students can access and download invoices through their portal.

Solutions delivered

DreamzTech designed and implemented a comprehensive neurodiverse student support platform with role-based portals and automated workflows:

  • Centralized dashboard with real-time overview of operations, pending timesheets, and invoice status tracking.
  • Complete student management with profile creation, editing, activation controls, and support worker assignments.
  • Comprehensive session creation with flexible scheduling, support type, location, mode, and break configuration.
  • Timesheet review and approval workflow management with automated invoice generation capabilities.
  • Personal dashboard with assignment overview and session management including view, edit, and completion options.
  • Session notes documentation for progress tracking and cancellation handling with reason tracking.
  • Automated timesheet creation with pre-filled session data and submission for approval workflows.
  • Real-time approval status tracking with session history and comprehensive activity logs.
  • Personalized dashboard with upcoming session calendar and previous session history with details.
  • Timesheet review and approval workflow with options to approve or reject with feedback.
  • Invoice access and download functionality with session confirmation tools.
  • Self-service capabilities for managing support services and communication with support team.
  • Flexible session scheduling with date, time selection, and calendar integration capabilities.
  • Multiple support type categorization with location specification and session mode selection.
  • Recurring session scheduling, modification tools, and cancellation workflow with notifications.
  • Missed session tracking, reporting, and break duration configuration for longer sessions.
  • Automated timesheet generation from completed sessions with pre-populated data fields.
  • Multi-level approval workflow requiring both student and administrator confirmation.
  • Rejection handling with feedback mechanism and invoice auto-generation from approved timesheets.
  • Invoice status management with billing period consolidation and export capabilities.
  • Customizable email template system with automated notification triggers and session reminders.
  • Approval request notifications and status update communications with template management.
  • Dashboard overview with key metrics, session completion statistics, and timesheet analytics.
  • Exportable reports in multiple formats with custom date range filtering and activity reports.

Success Metrics

Reduced Admin Overhead

Automated workflows eliminated manual coordination tasks and streamlined approval processes.

Real-Time Visibility

Centralized dashboard provides instant overview of operations, status, and pending actions.

Streamlined Approvals

Multi-level approval workflows ensure accurate timesheet processing and accountability.

Accurate Invoicing

Automated invoice generation from approved timesheets reduces errors and speeds billing.

Faster Payments

Streamlined workflows reduced payment processing delays for support workers significantly.

Scalable Solution

Platform grows with organizational needs and accommodates expanding support service requirements.

Conclusion

DreamzTech delivered Beacon Pathway, a comprehensive support services management platform that connects administrators, support workers, and students through role-based portals with tailored functionality. The solution provides automated session scheduling, streamlined timesheet approvals, accurate invoice generation, and comprehensive reporting. The platform enables organizations to reduce administrative overhead while improving service quality tracking and ensuring faster payment processing for support workers. This write-up is NDA compliant and intentionally anonymized.
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    Frequently Asked Questions (FAQ)

    Neurodiverse student support management software is a specialized platform designed to coordinate support services for students with autism spectrum disorder, ADHD, dyslexia, and other neurodevelopmental conditions. It manages session scheduling, support worker assignments, timesheet processing, and invoicing in a unified system.

    The platform implements a multi-level approval process where support workers submit timesheets that require both student confirmation and administrator approval. Students review and approve or reject timesheets with feedback, then administrators complete final approval before invoice generation.

    The platform includes three tailored portals: Administrator portal for complete operational management, Support Worker portal for session management and timesheet submission, and Student portal for schedule viewing, timesheet approval, and invoice access. Each portal has role-specific functionality and dashboards.

    Once timesheets receive both student and administrator approval, the system automatically generates invoices from the approved records. Invoice data is pre-populated from session and timesheet information, reducing manual data entry and ensuring accuracy in billing.

    Session management includes flexible scheduling with calendar integration, multiple support type categorization, location specification, session mode selection (in-person, virtual, hybrid), break duration configuration, recurring scheduling, modification tools, and cancellation workflows with automated notifications.

    The platform includes a customizable email template system, automated notification triggers for key events, session reminders, approval request notifications, and status update communications. Administrators can manage templates to ensure consistent messaging across all stakeholder communications.

    The platform provides dashboard overviews with key metrics, session completion statistics, timesheet approval analytics, invoice status summaries, and exportable reports in multiple formats. Custom date range filtering and user activity reports support compliance documentation and analysis.

    The platform incorporates accessible design considerations including intuitive dashboard interfaces, mobile-responsive design, streamlined workflows reducing click paths, clear visual status indicators, and user-friendly navigation patterns suitable for diverse user needs and abilities.

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