Case Study
This AI trucking dispatch software case study shows how DreamzTech built a custom AI dispatch platform for a top Canadian logistics company. Faced with rising operational costs and limited visibility, the client turned to DreamzTech — and the result was custom trucking dispatch software with end-to-end truck dispatch automation that increased bookings by 30% and cut operational costs dramatically.
The client, a reputed Logistics & Transportation company from Canada, approached us for a cost-effective on-demand platform for shippers and truck drivers to fulfil each other’s requirement of shipping and transporting goods to the final destination.
The directive was to develop a simple, easy customer-centric platform where the customer can book a load that would directly go to the truck driver so that it can be used as a mobile service trucking dispatch software. The client also wanted that the system should work as a scheduling dispatching software as well as serve them as a freight broker software. They also wanted the system to be SAS based so that they could rent out this freight broker software whenever required.
Having earned an enviable reputation for ourselves as experts in this domain, DreamzTech took cognizance of every need of the client and developed a customized trucking dispatch software for them. This one-of-a-kind software works by allowing customers to book or schedule freight for delivery by means of pieces or skids. The trucks are tracked using GPS truck tracking systems using Fleet.io integration, which is available to the users via Google Maps. The driver of a truck can easily view the pick-up and delivery location in this dispatch routing software.
Catering to the need of the hour, we have also integrated this Trucking Dispatch Software solution with 3rd party tools and solutions like Stripe for payment and payout, AWS SES for mailing, Twilio for SMS service, Google API for Google Maps and Fleet.io for real-time truck tracking.
As a result of our efforts, the client was able to engage 30% more users and expand their network. This eventually attracted more drivers to register and consequently led to an increased revenue.
Our solution was aimed to make a mark in the global transportation management system (TMS) market that was valued at $5,467 million in 2019 and is projected to reach $11,367 million by 2027, registering a CAGR of 9.6% from 2020 to 2027. The transportation management system market size in North America is expected to reach a value of USD 443.72 million at a decelerating CAGR of 9.06%, during 2021-2025.
Of course, some of the major pitfalls we had to take stock of while developing this trucking dispatch software solution included the following:
As an added feather in our cap vis-à-vis our extensive working experience in this critical sector on the global arena, DreamzTech's experienced delivery team worked closely with the client to understand their business requirements and finally emerged with this one-of-a-kind, custom-built AI trucking dispatch software — an easy-to-use AI dispatch platform delivering end-to-end truck dispatch automation for trucking deliveries.
User-friendly mobile service dispatch software for load booking and scheduling resulted in increased overall customer satisfaction.
Transparency and real-time update by tracking delivery trucks during transit improves visibility, confidence and enhances the reliability of customers.
The highly automated work assignment and payment settlement through Stripe facilitated partner satisfaction and resulted in connecting with more partners.
This freight broker software led to increased revenue even through partner’s network.
Digitization of the processes and centralized data management resulted in data transparency and could easily cater to various compliance needs by furnishing the required data-based intelligent reports.
AI-based algorithm to assign the booking request is made available to a nearby truck that is free. This has resulted in minimizing Empty Load per Mile as well as cost-saving. It has also helped in minimizing the time between drop off and next load pick up, once again saving on cost and enhancing profitability.
The software is equipped with the latest technology such as Laravel, JQuery, HTML5, CSS3, Bootstrap, MySQL, Swift, Kotlin and others.
The state-of-the-art tools used include Stripe for payment, AWS SES for mailing, Twilio for SMS service, Google APIs for Google Maps and Fleet.io for real-time truck tracking
This custom development was able to change the business fortunes of the client positively through some more attractive features, namely:
Users are able to book loads from this app which are picked up from the customer’s doorstep and delivered to the recipient address, thereby reducing the maintenance cost of having a warehouse for the products and goods.
The fully automatic load booking process helps to improve productivity, reduce effort consumption and bring down operational costs.
This provides complete visibility, transparency and real-time update to the users through map using Google API and Fleet.io API. The photographs of goods are uploaded before the pickup and after delivery to enhance the confidence and trust of the customers.
The software employs an automatic payment settlement through Stripe that benefits the customers. The settlements can be scheduled weekly, bi-weekly or at monthly intervals depending on the partner’s need.
Our product allows customers to place booking request for instant pickup or schedule freight for delivery for any future date, ensuring customer satisfaction.
The AI-based algorithm assigns the booking request to the nearby available free truck, thus reducing Empty Load per Mile as well as saving on fuel and cost.
The shipment tracking software has an in-app wallet option to pre-fill money into it. It also facilitates an easy and seamless booking process.
This GPS truck tracking system tracks the truck’s live location using Google Map API throughout the delivery process, thereby providing the users the much-needed transparency regarding the movement and delivery of their goods.
This smart software has the ability to create rate matrix for various types of Truck, loads based on weight/height/width
This logistics & transportation system has ‘Review’ and ‘Rating’ within the system for the customers to rate the delivery upon completion.
DreamzTech delivered an end-to-end SaaS solution with the following key features:
We are proud to state that our happy client is still reaping benefits galore thanks to our path-breaking efforts. Some of the noteworthy benefits include:
Over 30% increase in booking by users, thereby increasing the revenue of the company as well as the freight broker’s
Automated payment settlements to partners through Stripe saves almost 60% of time and reduces operational costs
The freight broker’s warehouse maintenance cost was reduced by 100%, thereby providing a fillip to the overall profitability
The overall productivity of the organization has increased by 12% thanks to the efficacy of this software
Trusted by startups to Fortune 500s, including DHL, Nestlé, and Stanford — partners who rely on us for high-impact, scalable software solutions.
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This case study shows how DreamzTech built custom AI trucking dispatch software for a Canadian logistics company. The AI dispatch platform automated load booking, truck assignment, real-time tracking, and driver payments — increasing bookings by 30% and cutting the freight broker’s warehouse cost by 100%.
Truck dispatch automation uses software and AI to automatically match loads to the nearest available truck, schedule pickups, track shipments in real time, and settle driver payments — replacing slow, error-prone manual dispatching. In this project it minimized empty load per mile and reduced operational costs.
The trucking dispatch software included AI-based truck assignment, instant and scheduled load booking, door-to-door pickup and delivery, GPS freight tracking (Google Maps + Fleet.io), automated driver payment settlement via Stripe, an in-app wallet, a configurable rate matrix, and a review-and-rating system.
The AI dispatch platform delivered a 30%+ increase in bookings, 60% time saved on partner payment settlements, a 100% reduction in warehouse maintenance cost, and a 12% increase in overall productivity.
Yes. DreamzTech builds custom trucking dispatch software and AI dispatch platforms tailored to your operations — from AI truck assignment and route optimization to real-time tracking and automated settlements. Book a discovery call to scope your project.
